Київський національний економічний університет імені Вадима Гетьмана

Technical Customer Support

Technical Customer Support

About Ring Labs
We are a hardcore research team hungry to build the next generation of computer vision and machine learning technology. Ring’s R&D-center in Kiev that is focused on applying AI, machine learning, computer vision and intellectual data analysis technology for smart home security products.

Responsibilities and Duties

  • Provide timely technical support to our customers as 1 and 2 level of support on phone, chat, email.
  • Ensure best quality of the service provided for our neighbors.
  • Collaborate with development team on issues escalation.

Qualifications and Skills

  • Upper-intermediate/Advanced English level (written and spoken).
  • Strong technical background (Basic IT education will be a plus).
  • Experienced user in PC based computer systems or junior administrator (MacOS preferable).
  • Experienced user in bug tracking systems (Jira, etc.).
  • Understanding of IT terminology.

We offer multiple benefits, that include

  • Working for one of the top product companies in the world: Ring.com
  • Opportunity to influence the products quality
  • Challenging tasks
  • Salary above the market offer
  • PE accounting and support
  • Paid vacation of 18 business days annually, paid holidays according to Ukrainian legislation
  • Social package, including gym membership compensation, medical insurance
  • Free meals, fruits and sweets
  • Educational possibilities, knowledge hub and free English classes
  • Career plan, professional growth and quarterly performance reviews




Остання редакція: 12.10.17