#вакансії_перспектива

 

Gameloft — has always been pushing the frontiers of mobile gaming and played a pivotal role in shaping the gaming landscape we know today. Our love of games pushed us to be among the first to bring them to mobile phones back in 2000 and to create multi-awarded games for PC, consoles, and all the latest digital platforms today.

 

Fueled by passion and driven by a vision, we set our ambitions high and always remain faithful to our belief that everyone should play. We aspire to continue to lead the way, set new standards, and bring amazing gaming experiences to players everywhere.

 

🔎 Customer Care Agent (English and Spanish)

 

 

The customer care agent (CCA) is an agent that answers customer complaints from all around the globe. They must answer e-mails and phone calls of customers and store each case in a dedicated tool. Each CCA must keep track of each case until it is solved.

 

🔸 Fluent level of English, Ukrainian;

🔸 Upper-Intermediate or Advanced level of second language Spanish is required;

🔸 Previous working experience in customer support is a plus;

🔸 Microsoft Office skills;

🔸 Excellent communication skills;

🔸 Aptitude for team work;

🔸 Excellent interpersonal relationship;

🔸 Responsible and patient.

 

🔸 Provide support to the customers: identify and solve customer problems using dedicated web

tools;

🔸 Handle and manage web tools specially made for customer support;

🔸 Keep a record of each case in another dedicated web tool;

🔸 Escalate cases that need a deeper investigation to the corresponding teams when needed;

🔸 Notify Leads when a recurrent problem appears, to prevent further cases;

🔸 Be able to identify problems and create new templates for recurrent ones.

 

🔸 Join a top global mobile and video games publisher using the latest technologies;

🔸 Work with a talented international team in a friendly, creative environment;

🔸 Gain experience in the fast-paced and innovative video games industry;

🔸 Contribute to high-ranking products recognized worldwide;

🔸 Grow your career with dynamic promotions and global opportunities.

 

🔸 Possibility to work remote in a global product company with talented people;

🔸 Competitive salary according to the qualifications;

🔸 21-day paid vacation, 5 days paid sick leave and national holidays as non-working days;

🔸 Medical insurance, psychologist;

🔸 Parental leave;

🔸 Own educational platform with courses, training programs, certifications;

🔸 Employee Referral Program with great bonuses;

🔸 Technical support and equipment.