Wentrum is looking for a Сustomer Support Representative:

 

Requirements:

 

 Fluent English (B2 is a minimum);

 

Business communication skills;

Strong desire to work and constantly develop your skills and knowledge;

Ability to learn fast;

Basic knowledge of MS Office;

Being a team player;

Experience in customer support and communication with native speakers will be a plus.

 

Main Responsibilities:

 

Maintaining a positive, empathetic and professional attitude toward customers, colleagues and partners at all times;

Communicating with customers and partners by calls, chats, emails and messages;

Providing partners with assistance related to orders;

Promptly process orders, applications and resolve client's requests;

Providing feedback on the efficiency of the customer service process;

Ensure customer satisfaction and provide professional customer support;

No cold calling.

 

What we offer ?

 

Office in the center (Podol);

Communication with native speakers on daily basis;

A free training opportunity and English classes with native speaker;

Paid probation period;

Ability to choose the working schedule that suits you best (morning 7:00- 15:00; day 15:00-22:00; night- 22:00- 7:00);

Competitive and timely salary + up to 25% KPI;

Ability to raise your fix every 6 months;

Additional bonuses for cross-sells and up-sells;

Career growth;

Corporate trainings and grants for learning;

Bonuses for referring friends;

Team buildings and corporate parties;

Medical insurance;

Official employment;

Various activities in the office;

Paid vacation after 6 months;

Corporate library;

Free tea/coffee and cookies.

 

Looking forward to see you in our team!

 

Send your CV to   yaroslav.voronkov@wentrum.com

http://wentrum.com/en/

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Facebook page: Wentrumcompany

 

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