Wentrum is looking for Customer Support Representatives.

Requirements:

•              Fluent English (B2 is a minimum);

•              Business communication skills;

•              Strong desire to work and constantly develop your skills and knowledge;

•              Ability to learn fast;

•              Basic knowledge of MS Office;

•              Being a team player;

•              Experience in customer support and communication with native speakers will be a plus.

Main Responsibilities:

•              Maintaining a positive, empathetic and professional attitude toward customers, colleagues and partners at all times; 

•              Communicating with customers and partners by calls, chats, emails and messages 

•              Providing partners with assistance related to orders; 

•              Promptly process orders, applications and resolve client’s requests; 

•              Providing feedback on the efficiency of the customer service process;

•              Ensure customer satisfaction and provide professional customer support.

•              No cold calling           

What we offer?

•              Office in the center (Podol);

•              Communication with native speakers on daily basis;

•              A free training opportunity and English classes with native speaker;

•              Paid probation period;

•              Ability to choose the working schedule that suits you best (morning 7:00- 15:00; day 15:00-22:00; night- 22:00- 7:00);

•              Competitive and timely salary   up to 25% KPI;

•              Ability to raise your fix every 6 months;

•              Additional bonuses for cross-sells and up-sells;

•              Bonuses for referring friends;

•              Team buildings and corporate parties;

•              Medical insurance;

•              Official employment;

•              Fruit and sweet days in the office;

•              Paid vacation in 1 year;

•              Corporate library;

•              Free tea/coffee and cookies.

Looking forward to see you in our team!

Instagram page We are the best backup

Facebook page Wentrumcompany

Send your CV to yaroslav.voronkov@wentrum.com